We want you to have the best time possible at Burlington School, but if you have any problems, please talk to us, and we will try and help you.
|Problem or Question||Action|
|I think I am in the wrong class for my level of English.||Speak to your teacher or to the Director of Studies.|
|I am unhappy with my teacher, my class, or the students in my class.||Speak to the Director of Studies or the Deputy Principal.|
|I am unhappy with the service I was given in the office.||Speak to the Office Manager or the Deputy Principal.|
|I am feeling unhappy or worried about something.||Speak to the Accommodation and Welfare Officer.|
|I am unhappy with my accommodation.||Speak to the Accommodation and Welfare Officer.|
We may ask you to complete a feedback form to help us deal with your problem more effectively.
If we cannot solve your problem in this way, you can write to the Deputy Principal, Phil Bloomfield. He will investigate your problem and reply within 5 working days.
You can contact him at firstname.lastname@example.org
If this does not solve your problem, you can write to the Proprietor, Isabella Anders, within 5 working days of receiving the above reply. She will investigate your problem and reply within 15 working days.
You can contact her at email@example.com
If you are not satisfied with our response, or if you feel that you are unable to raise your concerns with us directly, you may contact our accrediting body English UK at:
219 St John Street