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Prices
Payment
Food & Accommodation
Health, Safety & Emergencies
Social Life
Courses
Other

Frequently Asked Questions

We want you to have the best time possible at Burlington School, but if you have any problems, please talk to us, and we will try to help you.

Prices

We recommend approximately £10-£20 per day for snacks, drinks, shopping and personal expenses.

This depends on your package, but tuition, accommodation (if booked), meals (where applicable) and most activities are included.

If transport is not included in your programme, you will need to purchase a travel card or use a contactless bank card.

Many shops in London no longer accept cash. We recommend using a contactless Visa or Mastercard, Apple Pay or Google Pay.

Yes. Please ask Reception for the latest prices and options.

Payment

All fees should normally be paid before arrival unless agreed otherwise.

Yes. Please speak to Reception or Student Services, who will be happy to help.

Yes. Subject to availability.

Refunds are subject to Burlington School’s Terms and Conditions.

Yes. We accept most major debit and credit cards.

Food & Accommodation

This depends on your accommodation package.

Yes. Please inform us before arrival.

This depends on your accommodation type.

Your accommodation details will confirm your arrival time. If you are delayed, please let us know.

Yes, but please inform us in advance so we can prepare for your arrival.

If there is a genuine issue, speak to the Accommodation Team. We will always try to help.

Yes, if there is a valid reason. Please speak with the Accommodation Manager.

Yes. Wi-Fi is available in our residences and homestays.

Visitors are generally not permitted in bedrooms. Please check the accommodation rules.

Communal areas and rooms are cleaned regularly. Students are expected to keep their bedrooms tidy.

Yes. Laundry facilities are available.

Health, Safety & Emergencies

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Use Burlington School’s 24-hour emergency number.

Please speak to Reception or Student Services immediately.

We will help you find the nearest GP or medical service.

Yes. Staff can advise you where to purchase suitable medication.

Social Life

Simply sign up with the Social Programme Team.

No, but we strongly encourage you to participate.

Only Burlington students may attend school activities unless otherwise stated.

Don’t worry! Activities are designed to help students make friends quickly.

Many are included, while some premium activities may require an additional payment.

Alongside your English course, you can join trips, sports, and social evenings, a fun way to explore London and meet new friends.

Courses

You will complete your placement test (if required), attend an induction and receive your timetable.

Students are placed according to their English level.

Yes, if your teacher and Director of Studies believe another class would be more suitable.

Please inform Reception if you are ill or unable to attend.

Yes, provided you meet the attendance requirements.

Your progress is regularly monitored throughout your course.

What should I do if…?

Tell Reception immediately. We will help you contact your embassy.

Report it immediately. A replacement fee may apply.

Visit Reception for a replacement.

Report it to Reception and, if necessary, the police.

Call our 24-hour emergency number immediately.

Talk to a member of staff. This is completely normal and we are here to support you.

Speak to Student Services or Reception as soon as possible.

Speak to the Accommodation Team and we will investigate.

Contact Reception as soon as possible.

Can’t find what you’re looking for?

We’re here to help. Get in touch with our team and we’ll be happy to answer your questions or sort out any concerns.

Contact us